![]() “Ultimately, I think it’s likely that Teams will become the default interface (or at least entry point) for Dynamics 365 for most users, further blurring the line between collaborative applications and line-of-business apps in the Microsoft portfolio,” said Ashenden. Salesforce announced plans to acquire for $27.7 billion last year, with that deal set to close later this month.īy continuing to tie Teams and Dynamics more closely together, Microsoft can strengthen its position against Salesforce and Slack, once that deal goes through. Microsoft’s CRM rival Salesforce appears set to follow a similar path by integrating its core business software products with Slack – a competitor to Microsoft Teams. This includes new ways to interact with SAP’s enterprise resource planning (ERP), HR, and CRM software from Teams, announced in January, that lets SAP users share information such as supplier details with colleagues without switching screens.Įarlier this month the the Salesforce app for Teams was made available, giving sales and service teams that use Salesforce Sales Cloud and Service Cloud access to data from Microsoft’s collaboration app. Microsoft also announced that Dynamics users can now add a Teams meeting when creating an appointment and capture and save notes from a Teams meeting for later access in the timeline of the Dynamics record.īroader integration of Teams has been a growing priority for Microsoft. “While it is a work in progress with some UI challenges, the integration of Dynamics 365 signals Microsoft's view of the importance of collaboration in the enterprise - and for all workers and across all devices,” he said. Wayne Kurtzman, research director at IDC, said that Microsoft is positioning Teams as the “launching point” for employees to get work done. The announcement “helps to reinforce the growing links that Microsoft is keen to establish between Teams and Dynamics 365,” said Angela Ashenden, principal analyst at CCS Insight. It can also help Dynamics 365 customers drive broader adoption, without the need to invest in additional licenses for casual or irregular users, she said. That would allow sales and customer service employees to interact with colleagues who don’t routinely use the CRM tool, allowing finance teams to share purchase order and payment details with sales staff, for example. ![]() We’ll be glad to show you which operating type would be best for you.“Dynamics 365 users can now invite anyone in the organization to view and collaborate on customer records right within the flow of a Teams chat or channel,” Jared Spataro, corporate vice president for Microsoft 365, said in a blog post.īy eliminating the “licensing tax” that had previously held customers back from using the available integration, CRM data can be shared among more employees, he said. Whether you select Cloud, Hybrid or Local Business Data as your operating modus, Ambit Group is certified for all operating types and has extensive experience with them. Integrated intelligence: Achieve optimal results together with your staff – thanks to integrated intelligence throughout all process stages.įocussed on growth: Adopt agile practices, adapting rapidly to new challenges with flexible, expandable applications and platforms.Ĭombine Dynamics 365 (ERP & CRM) with Microsoft 365, Power BI and Azure Services. Productivity where it’s needed: Assist employees with productivity tools easily embedded into your processes. Start off flexibly, expand as needed: Start with the functions you need right now, and move forward to developing a Cloud at your own pace. We apply Dynamics 365 Enterprise to assist companies going through digital transformation, permitting them to link all factors arising from your current business, and network with your employees, customers and business partners in innovative ways.
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